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    PASSIONATELY CREATING BRILLIANCE

    our extensive network of SPIRTØ PARTNERS with deep and broad experience can deliver on your varied business needs

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    business illumination

    CUSTOMER EXPERIENCE is the center of business illumination and all we do to deliver, again and again

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    digital acumen

    solution-oriented CLIENT CARE that delivers results as SPIRTØ engages in your business

ABOUT


SPIRTØ is a multi-faceted, virtual consultancy that illuminates through the lens of customer connection by collaborating to achieve your goals.

We specialize in the full spectrum of customer experience identifying cost reduction, deepening loyalty, and generating action.

Our treasure of highly skilled, experienced SPIRTØ partners work with Founder, Paula Serios, to deliver solutions across your business including branding, business development, customer experience, communications, marketing, strategic planning and sales support.

With transparency as the cornerstone of our consultancy, engagements include one or all approaches: assessment, strategy, development, and execution. We customize your experience to suit your needs.

Mission

To passionately create brilliance for your business as we contribute to the well-being of the people and planet.

Values

Accountability

Levity

Compassion

Integrity

Philosophy

SPIRTØ focuses on you, your customers and your goals.

Many say as much but we actually deliver on it, daily. We seek to become your long-term partner, building your business with you. In fact, we often become part of our clients’ trusted advisors accepting business risk right alongside them.

Why SPIRTØ?

Solution-oriented CLIENT CARE that delivers results as SPIRTØ engages in your business.

CUSTOMER EXPERIENCE is the center business illumination and all we do to deliver, again and again.

TRANSPARENCY on every level as we do what we say we will do when promised. Expect the truth, always.

SERVICES


Business Development

  • Organizational structuring
  • Pricing strategy
  • Product line development

Communications

  • Corporate communications
  • Crisis communications
  • Launch/start-up communications
  • Public and media relations

Customer Experience

  • Cost reduction programs
  • Customer engagement improvement
  • Data analysis
  • Metrics development and monitoring
  • Revenue generation programs

Marketing

  • Advertising
  • Branding: architecture, positioning, development
  • Digital: content marketing, lead generation, social marketing, strategy, user experience, website development
  • Direct response: print, broadcast
  • Research: attitude & usage, architecture, conjoint, segmentation
  • Sales promotion: partnerships, contests

Sales Support

  • Client acquisition
  • Qualified lead generation
  • Sales communication

Strategic Planning

  • Annual and long-term planning
  • Planning structure
  • Vision, mission and values setting

CLIENTS


Industry experience across B2C, B2B and B2B2C

Healthcare

home care, hospice, hospital/acute care, memory care, physician groups, senior living

Retail

multi-unit apparel, appliance, wireless, home improvement and software

Insurance

health, benefits administration

PARTNERS


SPIRTØ's extensive network of partners are experts across the complete continuum of customer experience.

CONTACT


Reach out with questions, thoughts or requests.

Paula Serios

Founder, SPIRTØ

Laguna Beach, California

949.677.8814

paula.serios@spirto.com